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Retail and distribution

Expertise. Challenges. Solutions.

Enabling individual customer experiences



The retail and distribution sectors will be shaped by personalization, logistics and processes over the next few years. Corporate partners and customers in the B2B sector want an individualized service, just as they do in the B2C sector. The industry focus is moving away from products to personalized customer experience. The internal revolution in logistics is evident in traditional warehouses, which are increasingly becoming on-site customer experiences. We are happy to help you create unique shopping experiences for your customers and optimize logistics and business processes.


Examples of challenges in your sector


Increasing momentum in the retail market environment

We work with Salesforce to address all changes in your market and develop a customized and future-proof solution. With DIA at your side, you have a partner who prepares you for the digital future.

Demanding consumer behavior

Salesforce maps the changing needs of your customers across different channels in a structured way on one platform. This provides a 360° view of your customers and allows you to create individualized offers.

Complexity management

We help you map all business processes on Salesforce in a structured manner. This focused view of consumer behavior, market dynamics and internationalization in retail enables all processes to be oriented to customers.

Holistic distribution system

We work with Saleforce to rethink your existing supply chain and build you a platform on which all partners, products and supply chains can be structured. Delivery times can be shortened in the long term and warehouse capacities can be optimized.

Omni-channel digitization

We work with our specialized partners to provide a wide range of options for networking your processes on different channels and designing them efficiently. Company processes can be optimized and customer satisfaction increased sustainably.

Software as a service

We work with Salesforce and our qualified integration partners to develop the exactly the right software solution to map your processes from start to finish. Our expertise is also available to you at any time as part of our managed services.

Customers from your sector

Proving our expertise

Our customers rely on the experience and consulting expertise of our experts in topics related to digitization and view us as a trustworthy and competent partner.



Success Stories

Sustainable smart business

Our customers rely on the experience and consulting expertise of our experts in topics related to digitization and view us as a trustworthy and competent partner.



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