The retail and distribution sectors will be shaped by personalization, logistics and processes over the next few years. Corporate partners and customers in the B2B sector want an individualized service, just as they do in the B2C sector. The industry focus is moving away from products to personalized customer experience. The internal revolution in logistics is evident in traditional warehouses, which are increasingly becoming on-site customer experiences. We are happy to help you create unique shopping experiences for your customers and optimize logistics and business processes.
Examples of challenges in your sector
DIA. INDUSTRY. POV.
Increasing momentum in the retail market environment
We work with Salesforce to address all changes in your market and develop a customized and future-proof solution. With DIA at your side, you have a partner who prepares you for the digital future.
Demanding consumer behavior
Salesforce maps the changing needs of your customers across different channels in a structured way on one platform. This provides a 360° view of your customers and allows you to create individualized offers.
Complexity management
We help you map all business processes on Salesforce in a structured manner. This focused view of consumer behavior, market dynamics and internationalization in retail enables all processes to be oriented to customers.
Holistic distribution system
We work with Saleforce to rethink your existing supply chain and build you a platform on which all partners, products and supply chains can be structured. Delivery times can be shortened in the long term and warehouse capacities can be optimized.
Omni-channel digitization
We work with our specialized partners to provide a wide range of options for networking your processes on different channels and designing them efficiently. Company processes can be optimized and customer satisfaction increased sustainably.
Software as a service
We work with Salesforce and our qualified integration partners to develop the exactly the right software solution to map your processes from start to finish. Our expertise is also available to you at any time as part of our managed services.
