As a professional service provider, your customers are always your main priority. Digital tools and processes can help you to better understand the increasing demands and new needs of your customers and to offer individual approaches, offers and solutions across every channel and touchpoint at all times. As digitization experts, we are happy to contribute to making your company and services fit for the future and to maximize both customer and employee satisfaction. This will enable you to provide your customers with a unique quality of service.
Process optimization in customer service
We develop a structure for your customer service with Salesforce to process all requests transparently and efficiently. We examine your existing processes and optimize them for comprehensive customer service quality.
Harmonization of all communication channels
We bundle all relevant channels on one system with Salesforce in order to solve customer inquiries quickly and effectively. Customer service is able to access relevant data across all channels and solve customers problems systematically.
Professional cooperation with customers
Salesforce enables your employees to provide competent assistance when service is requested. Customer histories are created in a central database, resulting in faster response times and long-term customer loyalty.
Transparent customer feedback
Salesforce bundles customer feedback across all channels to identify and exploit potential for improvement. Information is specifically analyzed to adapt and optimize services.
Sensible data collection and storage
We capture new and existing information and use it specifically to increase customer satisfaction. Our precise tools allow exactly the information that is important for your customers to be processed.
Fast response and resolution times
We help you meet today's customer expectations, offering a wide range of solutions to significantly reduce response times. You can effectively track and manage all service deliverables for your customers with our platforms.