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Travel. Hospitality. Events.

Expertise. Challenges. Solutions.

Unique experiences for your customers

High customer expectations for individualization and personalization are causing a huge upheaval. Tour operators and hotels need to offer their guests a seamless and tailor-made customer experience before, during and after their trip or stay in order to remain competitive in the market. Events and functions are increasingly taking place in hybrid formats. Relevant touch points need to be identified and continuously optimized so an all-round positive customer experience can be created. We don't just show you the way, we walk it with you.

 

 

Examples of challenges in your industry

DIA. INDUSTRY. POV.

Individual approach and proactivity

Salesforce helps you achieve higher customer satisfaction with personalized and relevant content delivered at the right time. The 360° view of your guests or event participants enhances each communication.

From analog to digital process

We support you in thinking about business processes in a new way and help you to define the requirements for digital processes. The Salesforce platform enables efficient implementation, despite the increasing complexity in the travel, hotel and event industry.

Satisfied and productive employees

With Salesforce as your company's core platform, all of your data is connected and visible on one platform, significantly increasesing your productivity as well as the efficiency of your workflows. This not only makes your customers happy, but also your employees.

Real-time data in all systems

We link Salesforce with your systems, applications and apps to ensure fast and secure data exchange across all systems. You use the best cloud platform to integrate all relevant data into your business processes in real time.

Building long-term customer loyalty

We offer a way to build a differentiated brand strategy with Salesforce to retain your customers in the long term and respond flexibly to their needs. This means that customer expectations can always be exceeded.

Cooperation with consulting partners

DIA is a specialized consulting partner to support all your projects with a process-oriented approach and comprehensive expertise. We help you build sustainable smart business.

Customers from your industry

Proving our expertise

Our customers rely on the experience and consulting competence of our experts in all aspects of digitization and view us as a trustworthy and competent partner.

 

 


Success Stories

Sustainable smart business

Our customers rely on the experience and consulting expertise of our experts in topics related to digitization and view us as a trustworthy and competent partner.

 

 

H-Hotels GmbH

With courage to become the digital innovation leader of the hotel…

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SCC EVENTS GmbH

Rewriting Marathon History... Breaking Records with Salesforce

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Zarges GmbH

Climbing the global digital ladder with Sales Cloud and Jitterbit

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Hettich Holding

The ultimate goal of digital transformation is satisfied customers

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sonnen GmbH

100% of direct customer contact coordinated in a single solution

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Laserline GmbH

Customized laser solutions for industrial materials processing

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LG Deutschland GmbH

360° partner sales management for one of the leading electronics…

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