High customer expectations for individualization and personalization are causing a huge upheaval. Tour operators and hotels need to offer their guests a seamless and tailor-made customer experience before, during and after their trip or stay in order to remain competitive in the market. Events and functions are increasingly taking place in hybrid formats. Relevant touch points need to be identified and continuously optimized so an all-round positive customer experience can be created. We don't just show you the way, we walk it with you.
Individual approach and proactivity
Salesforce helps you achieve higher customer satisfaction with personalized and relevant content delivered at the right time. The 360° view of your guests or event participants enhances each communication.
From analog to digital process
We support you in thinking about business processes in a new way and help you to define the requirements for digital processes. The Salesforce platform enables efficient implementation, despite the increasing complexity in the travel, hotel and event industry.
Satisfied and productive employees
With Salesforce as your company's core platform, all of your data is connected and visible on one platform, significantly increasesing your productivity as well as the efficiency of your workflows. This not only makes your customers happy, but also your employees.
Real-time data in all systems
We link Salesforce with your systems, applications and apps to ensure fast and secure data exchange across all systems. You use the best cloud platform to integrate all relevant data into your business processes in real time.
Building long-term customer loyalty
We offer a way to build a differentiated brand strategy with Salesforce to retain your customers in the long term and respond flexibly to their needs. This means that customer expectations can always be exceeded.
Cooperation with consulting partners
DIA is a specialized consulting partner to support all your projects with a process-oriented approach and comprehensive expertise. We help you build sustainable smart business.