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Insights on Customer Service and Contact Centers

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This year, our CEO Hendrik Adam and our Head of Sales Hannes Meyer were at the Contact Centre World (CCW) in Berlin.

At CCW, they provided exciting insights into the current core topics of the service centre industry, as well as current trends on the topic of service and user experience of tomorrow:
- Artificial intelligence in particular is becoming more relevant in this context.
- Supporting technologies and the cloud are also becoming more and more important in classic contact centres.

Thank you for the great conversations and exciting solutions that we were able to get to know at CCW.

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